Asia Pacific IT - Hong Kong Web Solutions
   
Hong Kong Sales: 817-00211   China Sales: 75533-329400   Worldwide Sales: +1 310-492-9682
 
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Hosting FAQs


Pre-sales questions

Q. Are there any types of advertising placed on my account?
A. We DO NOT place any type of advertising such as banners, popup's, etc. on your website.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We use Asia Pay, Paypal and Wing Hang Bank Tranfers (Hong Kong, Macau and Mainland China customers only)

Q. Are your server's Unix, or NT?
A. Our servers are Linux Cent OS

Q. Do you allow adult sites?
A. We do not allow adult content on our servers. Please see section 2.2 of our AUP for more information.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username x3demob, and the password x3demob

Q. Can I host friends?
A. Yes, you may host your friends if you have a reseller account.

Q. How long does it take to setup my account?
A. Your account will be setup automatically as soon as your payment has been processed, reseller accounts may take up to 24 hours.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup Cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within Cpanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://asiapacific-it.com/guides/cpanel.htm

Q. Where do I go to login to my control panel?

A. You go to http://www.yourdomain.com/cpanel or to http://asiapacific-it.com/?id=login

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading Core FTP LE from here it is freeware.

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?

A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?

A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?

A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?

A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?

A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will then login to your cpanel and create a subdomain to go to the address you just copied.

CGI/PHP/MySql

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?

A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using versions 4 and 5

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?

A. We are using version 4.0.15

Q. What version of cpanel are you using?

A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply fill the cancellation form within the first thirty days, and we process your refund in less than 24 hours.

Q. How do I make a payment?

A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I cancel my account?

A. All cancellation requests must go through the cancellation forms found here. Allow up to 5 days for your cancellation to be processed. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private SSL?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email us to do so.

Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $25.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.sandthosting.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here. 

Q. Help I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.


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