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  Home > Business Tools > Live Support Helpdesk > Benefits

Live Support Helpdesk

Benefits

Live Support Helpdesk is our web based live chat software, allowing you to easily handle customer support with an inexpensive online support system.
  • Chat live with customers who need support
    Instead of tying up phone lines, Live Support Helpdesk allows you to use your computer to handle customer support.

  • Visitors connect to you through your site
    Simply use the Live Support Helpdesk code generator to create a pop-up chat window through your site.

  • Provide support even when you aren't there
    Live Support Helpdesk's ticket system allows you to provide customers with the ability to file their support problems even when you don't have the live chat system active.

  • Use the included FAQ manager to provide guides for customers
    Build online guides to provide customers with easy customer support.

  • Create an internal knowledgebase for your staff
    Maintain articles on how to fix problems for your internal staff and make them only accessible by your personel.

  • Create an interactive troubleshooter for your customers
    Ask your customers step by step questions to automatically direct them to the sollution to their problems.

  • Provide your customers with documents through Live
    Live Support Helpdesk allows you to transmit documents to employees and customers through the software.

  • Built in internal system to manage staff
    Live Support Helpdesk includes a task center that allows admin to asign staff jobs.

Next >> Live Support Helpdesk Requirements

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